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We bought 17 vacations 2004. Our first experience was off season in New England, late May. We gave them the whole new England to work with and they did come up with a condo in New Hampshire. It was OK but certainly not the "Quality" they sold us on in the presentation. The second time, 2011, we asked for Cabo san Lucas. Not only did they deliver, but it was a 5 star resort and truly extraordinary.

In 2012 we gave 9 months notice for 2 consecutive vacations in Europe; they did not deliver.

Then we gave them 6 months notice for off season, (May 2013) for Colorado; they did not deliver.

So then gave them 180 days for off season in Colorado; they did not deliver.

After 2.5 years of no vacation, my husband was told to use it or loose it. Our representative keep pushing Panama Beach inventory so we took it just to get away. The condo was in a great location with a beautiful view. The rest was like a "Crack House". AWEFUL!!!!

Reason of review: Poor customer service.

Monetary Loss: $7000.

Preferred solution: Full refund.

Location: Panama City Bch, Florida

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