They don't care about their customers, and they are not afraid to tell you they don't care. I would recommend using another company before booking with them.
If you have medical issues, don't rely on them to relocate you to another location. All they want your money and your annual fee each year.
I was explicitly told by management that they didn't send me a birthday card and that would not consider my medical condition to relocate my family in July. Unfortunately, I had a medical condition and was told not to go to Hawaii after the volcano eruption. However, when my family booked the trip, the volcano eruption hadn't occurred.
Therefore, I was hopeful that the company would help us with this situation, but they didn't and told me to do what I needed to do. The manager also told us it was my fault for not taking travelers insurance for 75.00 and did my research first.
Product or Service Mentioned: Vacation Network Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $900.
Preferred solution: Exchange and relocation .
I didn't like: Customer service.